Meet the Team

With Meet The HARMAN Luxury Team, our goal is for you to get to know us better. In each edition we feature a different member of the team, and this month it's Nicholas Alger, HARMAN Luxury Audio Support Team.

Nicholas Alger, or Nick for short, is a member of our HARMAN Luxury Audio Support Team.  Nick started with this company just over four year ago and has been an integral part of the team ever since.  Audio is a passion of his that sits beside his other main passion, martial arts.  He recently earned his 1^st Degree Black Belt in Tang Soo Do this last year.

Before joining the HARMAN family, Nick spent five years working for one of our largest dealers, Best Buy.  Nick spent all of his time as a Home Theater and Audio specialist.  Specifically, Nick was in the Magnolia Home Theater space.  He became an expert in all things hi-end audio.  This included custom system design, installation, sales and consulting on some of the most exciting systems available in the greater Los Angeles area. His time at Best Buy and Magnolia ignited the spark in him and triggered the hi-fi itch that eventually led him to join us at HARMAN.

Once Nick joined HARMAN, he became immersed in all things Luxury Audio.  He began to hear things and experience sounds that he’d never heard before and from then on, he was beyond hooked.  Brand favorites shifted and his eyes were opened to what was truly possible in this wonderful world of audio.  He quickly realized that he found himself in the perfect job at an amazing company.  He also quickly realized that he had a passion for great two channel Hi-Fi systems, so much so that now his two personal favorite audio brands are Mark Levinson and Revel.

This passion turns out to be the thing that makes him so perfect for his role in Support.  He takes that passion, excitement and enthusiasm and radiates it to our customer’s every day.  The job of a Field Support Engineer is not an easy one.  The customer’s that Support speaks with are almost always calling in at the worst points in their own audio journeys.  While it may seem trivial at first glance, someone’s audio equipment not working right leads to heightened emotions, frustration and anger as the customer’s beloved system is not able to give them the excitement, joy and happiness that it should.  This is why Nick answers every call and responds to every email with the same joy and excitement that he has whenever he hears the perfect song (anything from Journey) coming out of some perfect speakers.  He treats every single system that a customer calls or emails about as if it were his very own beloved system and does not rest until the customer feels like we are in their corner.

That same excitement and passion is translated into other aspects of his job in Support, such as meticulously testing each possible bug, glitch or issue that gets reported to him from our customers, dealers, integrators, and service centers.  He takes every report seriously because, again, he treats it as if he was trying to figure out what was wrong with his own system.

We are excited to have Nick as a member of our team here at HARMAN and we are extremely happy to see the level of care and empathy that he shows to the most important group of people to us, our customers.