What's New
The Tone Garage | Authorized HARMAN Luxury Service Center | Oxnard, CA
By Matthew Corbett | Customer Service Supervisor
Highlighting this month’s news from Luxury Audio Customer Support, is our West Coast premium service provider The Tone Garage. One of the biggest struggles over the last few years was finding a dedicated and trusted source for customers who could rely on superior service, professionalism, and years of experience in the field. Meet Jay Collison and his incredible team, who lead the Oxnard, CA-based service center. Jay’s work alongside a band of devoted individuals help immensely with ensuring quick, efficient service for our customers, for all our luxury brands, and much more. The Tone Garage is also a premiere JBL Pro service provider which has helped greatly with our JBL Synthesis and Crown partnership products, both new and old. Their attention to detail is unmatched by many and we are proud to have them a part of our HARMAN Luxury team, even customers love talking about them!
The Tone Garage is a specialized high-end audio service facility focused on HARMAN Luxury Audio brands, with deep Mark Levinson component-level repair expertise. Instead of simply replacing boards, our team diagnoses issues at the circuit level to correct the root cause and restore each unit to the performance owners expect. Every repair is completed with a thorough verification and checkout process to ensure reliable, factory-level results—backed by clear communication and documentation from intake to final test.
While the Tone Garage is a smaller outfit, they make up for it with superior service, diagnostic, and experienced component level repair. Couple that with the many same-day even next day repair options, and you have a provider that understands the desire our customers have with getting their products back quickly. After visiting Jay and the team myself, I can confidently say that you and your customers are in great hands with The Tone Garage.
The Tone Garage is available for all customers far and wide. If you’d like to learn more, you should head over to their website, http://www.thetonegarage.com and see for yourself.